Terms and Conditions

Welcome to PHARMAQ’s webshop terms and conditions. These terms and conditions apply to the use of this Site. By accessing this Site and/or placing an order, you agree to be bound by these Terms and Conditions and you accept our privacy policy available at http://www.pharmaq.no/index_legal.html. In these Terms and Conditions "we, our, us, PHARMAQ" refers to "PHARMAQ Ltd."

Your Rights
There are certain basic legal rights you have when you buy goods from a UK-based company. When you buy through the internet you have as many rights in law as when you buy from a shop, street market, mail order catalogue or during sales.

The law says that goods must be:

as described in the sales literature of the seller

of satisfactory quality - they must meet the standard that a reasonable person would regard as acceptable bearing in mind the way they were described, what they cost and any other relevant circumstances.

The liability of the seller under this paragraph shall be limited to replacement of the goods free of charge or, at the seller’s option, refund of the contract price.

These are your statutory rights in the UK; defined by the law. All goods bought or hired from a trader - whether from shops, street markets, mail order catalogues or over the internet - are covered by these rights. This includes goods bought in sales. If you have a complaint, bear in mind how the item was described.

You have no real grounds for complaint if you:

were told about a specific fault or feature of the product; or

did the damage yourself. Under these circumstances you are not legally entitled to anything.

Our contact details are as follows:

PHARMAQ Ltd.
Unit 15, Sandleheath Industrial Estate
Fordingbridge
Hampshire
SP6 1PA
UK
Tel. No. +44(0) 1425656081
Fax No. +44(0) 1425657992

Email: fordingbridge@pharmaq.no

Our VAT registration number is: GB423572757

Introduction
PHARMAQ will deliver safe and effective health products to the global aquaculture industry and to the poultry industry through targeted research and the commitment of dedicated people.

PHARMAQ has an accredited Quality System for your safety and security and we shall meet the industry's requirements for good ethical and environmental practices.

Ordering from us
You are deemed to place an order with us by ordering via our online checkout process. There is no minimum order requirement. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

We may refuse to accept an order:

where goods are not available;

where we cannot obtain authorisation for your payment;

if there has been a pricing or product description error;

if it is not legal for us deliver to your particular country

if we have decided to cease sales of that product: or

if you do not meet any eligibility criteria set out in our terms and conditions.

Payment arrangements

Goods may be bought over the web using our secure server system SagePay - using credit and debit cards. All payment card information is sent encrypted.

All prices include VAT.

Orders from outside the UK are all dealt with individually and customers receive an email detailing any extra costs for foreign postage, with delivery options where they exist. Approval is requested before goods are despatched and cards charged.

Prices and availability information is subject to change without notice.

Delivery
Under the Distance Selling Regulations the goods must be supplied within a maximum of 30 days of the day after you made your order unless you agree otherwise. For any item which cannot be delivered to you within 30 days of accepting your order, we will contact you by email to advise the expected delivery date. You are able to cancel your order if the suggested delivery date is unacceptable.

As a routine, orders are despatched by the most efficient method possible. We aim to get your order to you as soon as we are able.

All transactions are subject to our terms and conditions of sale (available on request)
Cancellation right
Under Distance Selling Regulations you have the statutory right to cancel your contract for the goods you order at any time up to the end of the seventh working day from the date after you receive the ordered goods.

If you wish to cancel your order:

you can notify us by email to: fordingbridge@pharmaq.no before we have dispatched the goods to you; or where goods have already been dispatched to you, by returning goods to us within 7 days of receipt for a full refund or exchange. The costs and risks of returning goods to us shall be borne to you.

If you cancel your contract after the goods have been despatched but before the goods are delivered you must not unpack the goods when they are received and must send the goods back to us at your expense and risk as soon as possible.

PHARMAQ cannot accept liability arising from goods lost or damaged on return to us.

Once you have notified us that you are cancelling your contract, any sum debited from your credit card will be re-credited to your account as soon as possible, provided that the goods in question are returned and received by us, in the condition that they were in where delivered to you.

If you do not return the goods we will be entitled to deduct the direct cost of recovering the goods from the amount to be re-credited to you.

Returned goods must be complete, in perfect condition, unused, unaltered and in its original packing.

We regret personalised goods cannot be returned for refund or credit.

We are unable to accept return of products which have been despatched from our pharmacy. These products carry a POM-V or POM-VPS designation.

Return items should be sent to: PHARMAQ Ltd., Unit 15, Sandleheath Industrial Estate, Fordingbridge, Hampshire SP6 1PA.

Trademarks
PHARMAQ is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. PHARMAQ and the PHARMAQ Logo are either registered trademarks or trademarks of PHARMAQ AS in Norway.