Terms and Conditions
There are certain basic legal rights you have when you buy goods from a UK-based company. When you buy through the internet you have as many rights in law as when you buy from a shop, street market, mail order catalogue or during sales.
The law says that goods must be:
The liability of the seller under this paragraph shall be limited to replacement of the goods free of charge or, at the seller’s option, refund of the contract price.
These are your statutory rights in the UK; defined by the law. All goods bought or hired from a trader - whether from shops, street markets, mail order catalogues or over the internet - are covered by these rights. This includes goods bought in sales. If you have a complaint, bear in mind how the item was described.
You have no real grounds for complaint if you:
Our contact details are as follows:
Unit 15, Sandleheath Industrial Estate
Tel. No. +44(0) 1425656081
Fax No. +44(0) 1425657992
Our VAT registration number is: GB423572757
PHARMAQ will deliver safe and effective health products to the global aquaculture industry and to the poultry industry through targeted research and the commitment of dedicated people.
PHARMAQ has an accredited Quality System for your safety and security and we shall meet the industry's requirements for good ethical and environmental practices.
Ordering from us
You are deemed to place an order with us by ordering via our online checkout process. There is no minimum order requirement. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
We may refuse to accept an order:
Under the Distance Selling Regulations the goods must be supplied within a maximum of 30 days of the day after you made your order unless you agree otherwise. For any item which cannot be delivered to you within 30 days of accepting your order, we will contact you by email to advise the expected delivery date. You are able to cancel your order if the suggested delivery date is unacceptable.
Under Distance Selling Regulations you have the statutory right to cancel your contract for the goods you order at any time up to the end of the seventh working day from the date after you receive the ordered goods.
If you wish to cancel your order:
PHARMAQ is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. PHARMAQ and the PHARMAQ Logo are either registered trademarks or trademarks of PHARMAQ AS in Norway.